Terms of Service

TERMS OF SERVICE

Last Updated:02/16/2026

These Terms of Service (“Terms”) govern your access to and use of Acadivox’s website, forms, communications, and related services (collectively, the “Services”). By using the Services, you agree to these Terms.

If you do not agree, do not use the Services.

1) WHO WE ARE

Acadivox (“Acadivox,” “we,” “us,” or “our”) provides lead-response and lead-to-booking automation, including messaging workflows, follow-up sequences, and related setup/support services.

2) ELIGIBILITY

You must be at least 18 years old and able to form a legally binding contract to use the Services.

3) SERVICES & LIMITATIONS

Acadivox may provide:

- Lead capture and routing

- SMS/email follow-up and reminders (where consent applies)

- Setup, configuration, and optimization

- Reporting and operational briefings

We do not guarantee specific results (e.g., number of leads, bookings, revenue). Outcomes depend on many factors including your market, pricing, demand, responsiveness, and service quality.

4) CLIENT RESPONSIBILITIES

You agree to:

- Provide accurate information (business name, contact details, etc.)

- Maintain lawful marketing practices and only contact people who have provided appropriate consent

- Not upload or use purchased/rented lead lists for SMS outreach

- Use the Services in compliance with all applicable laws (including TCPA and carrier requirements for messaging)

5) SMS / TEXT MESSAGING TERMS

If you opt in to receive texts from Acadivox:

- Message frequency may vary

- Msg & data rates may apply

- Reply STOP to opt out

- Reply HELP for help

Consent is not a condition of purchase.

6) PAYMENTS (IF APPLICABLE)

If you purchase a plan or paid service:

- Fees are due as presented at checkout or on your invoice

- One-time setup fees (if applicable) are non-refundable once work has started

- Subscriptions (if applicable) renew until canceled

- You are responsible for applicable taxes

7) CANCELLATION

You may cancel subscription services at any time. Cancellation stops future billing but does not retroactively refund prior charges unless required by law or explicitly stated in writing.

8) INTELLECTUAL PROPERTY

All content, templates, workflows, text, branding, and materials provided by Acadivox are owned by Acadivox or its licensors and are protected by applicable intellectual property laws. You may not copy, resell, or redistribute them without written permission.

9) ACCEPTABLE USE

You agree not to:

- Use the Services for unlawful, abusive, or deceptive practices

- Send spam or unsolicited texts/emails

- Attempt to hack, disrupt, or reverse engineer our systems

- Impersonate any person or misrepresent your affiliation

10) THIRD-PARTY SERVICES

We may use third-party tools (e.g., CRM, telephony, SMS providers, analytics). We are not responsible for outages, delays, or failures caused by third-party services.

11) DISCLAIMER OF WARRANTIES

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12) LIMITATION OF LIABILITY

To the maximum extent permitted by law:

- Acadivox will not be liable for indirect, incidental, special, consequential, or punitive damages.

- Acadivox’s total liability for any claim related to the Services will not exceed the amount you paid to Acadivox in the three (3) months preceding the event giving rise to the claim (or $100 if you paid nothing).

13) INDEMNIFICATION

You agree to indemnify and hold Acadivox harmless from claims, damages, liabilities, and expenses arising from your misuse of the Services, violation of these Terms, or violation of applicable laws (including messaging/marketing rules).

14) CHANGES TO THE SERVICES OR TERMS

We may modify the Services or these Terms at any time. The “Last Updated” date reflects changes. Continued use means you accept the updated Terms.

15) GOVERNING LAW

These Terms are governed by the laws of the state/jurisdiction where Acadivox operates, without regard to conflict of law principles.

16) CONTACT

Questions about these Terms:

Acadivox

Email: [email protected]