Privacy Policy

PRIVACY POLICY

Last Updated: 02/16/2026

Acadivox (“Acadivox,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, submit forms, or communicate with us by phone, email, or text message (SMS/MMS) (collectively, the “Services”).

If you do not agree with this Privacy Policy, do not use the Services.

1) INFORMATION WE COLLECT

We may collect the following categories of information:

A. Information you provide to us

- Contact information: name, email address, phone number, business name, website, and any notes you submit.

- Communications: messages you send to us, including emails, form entries, and SMS messages.

- Scheduling information: details you provide when booking a call or appointment.

B. Information collected automatically

When you use our website, we may automatically collect:

- Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, links clicked, and time spent.

- Cookies and similar technologies: used to remember preferences, understand site usage, and improve performance.

C. Information from third parties

We may receive information from:

- Scheduling tools, marketing platforms, or CRM integrations you connect.

- Payment processors (if/when used) that provide confirmation of payment status (not full card data).

2) HOW WE USE YOUR INFORMATION

We use information to:

- Provide and improve the Services.

- Respond to inquiries and deliver requested audits, setup, or support.

- Send operational communications (e.g., appointment reminders, service updates).

- Send marketing messages only when you have provided appropriate consent, where required by law.

- Maintain security, prevent fraud, and enforce our policies.

- Analyze site performance and improve conversions.

3) SMS / TEXT MESSAGE PRIVACY (IMPORTANT)

If you opt in to receive text messages from Acadivox:

- We will send messages related to your inquiry, scheduling, service updates, and follow-up.

- Message frequency may vary.

- Msg & data rates may apply.

- You can opt out at any time by replying STOP.

- For help, reply HELP.

We do not sell your phone number. We do not send texts to purchased lists, rented lists, or cold contacts.

4) HOW WE SHARE INFORMATION

We may share information only as needed to operate the Services, including:

- Service providers: vendors that help us run our website, CRM, scheduling, communications, analytics, and messaging (e.g., a CRM platform, email service, SMS provider).

- Legal compliance: if required to comply with a law, regulation, subpoena, court order, or lawful request.

- Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell your personal information.

5) COOKIES & TRACKING

We may use cookies and similar technologies to:

- Keep the site working properly.

- Remember preferences.

- Measure traffic and improve performance.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6) DATA RETENTION

We keep personal information only as long as reasonably necessary to:

- Provide the Services,

- Maintain records for legitimate business purposes,

- Comply with legal obligations, and

- Resolve disputes and enforce agreements.

7) SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) YOUR CHOICES & RIGHTS

Depending on your location, you may have rights to:

- Request access to personal information we hold about you,

- Request correction or deletion,

- Opt out of certain communications,

- Withdraw consent (including SMS by replying STOP).

To make a request, contact us using the information below.

9) CHILDREN’S PRIVACY

Our Services are not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children.

10) THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies.

11) UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Your continued use of the Services means you accept the updated policy.

12) CONTACT US

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Acadivox

Email: [email protected]